Do you offer basic living essentials for my stay?

Yes! We offer amenities like linens, towels, shampoo, conditioner, soap, TP and paper towels at all of our properties as well as a fully stocked kitchen if your unit has a kitchen. Additionally, there is a washer and dryer in the majority of our properties with soap and dryer sheets if you need to wash and reuse the provided linens.

Do you allow events or parties at your properties?

Unfortunately, we do not currently host parties or events of any kind at our properties. Additionally, some of the neighbors at our current properties are extremely sensitive to noise and we do not want to get into a situation where the neighbors involve law enforcement and you are unable to enjoy your time on the special day. We hope you understand and we hope you can find a venue for your big day!

Do you allow pets?

Some of our properties do allow pets, others do not. If the unit does allow pets, there is a pet fee if you want to bring your furry friend. Please reach out to us if you have any questions about a specific unit.

How is your company handling cleaning during COVID?

We have doubled down on our cleaning procedures during these concerning times, ensuring the house is cleaned thoroughly with disinfectant wipes (twice on high touched areas such as switches, faucets, handles, etc.), spraying all fabric surfaces such as couches and chairs with disinfectant spray and ensuring all of our linens are high temp/pressure washed with our laundry.

Do any of your properties have a washer and dryer?

The majority of our properties have washers and dryers in the units. However, please check the amenities list on the property listing to verify your specific unit.

Do you offer WiFi at your properties? What is the speed?

Yes, all of our properties have WiFi. Our internet service speed at our properties is at least 100mbps/20mbps.

Do all of your properties have air conditioning?

No, not all of our houses have air conditioning due to the close proximity to the Pacific Ocean. However, most of our properties that do not have AC have a thermostat that keeps the air moving throughout the house all day and ceiling fans in most of the bedrooms and the living room. These properties, being so close to the ocean, typically do not have AC. Normally the temperate climate of San Diego has a nice breeze to cool down the property. If the home is too warm, we recommend opening the windows on both sides of the house to let the breeze blow through. With all of that moving air, it usually stays pretty cool in the houses which is why they do not have air conditioners.

How do I know your property is available for rent on the days I want?

We ensure our calendars are always up to date. Our calendar updates in real time so you are always viewing the current availability. If you are able to request the days, then it is available, if you are unable to request the days, the unit is no longer available.

Do you offer any extended stay discounts?

We aim to always ensure our prices are set to be extremely competitive with the local market. So unfortunately, we do not typically offer discounted rates.

Do you offer any other discounts?

We are often running specials throughout the year, please contact us for more details.

Can I check in early?

Unfortunately, we are unable to accept an early check-in at this time. Due to COVID we have to ensure the home is cleaned, sanitized then vacant in between guests for the appropriate amount of time in accordance with the guidance from the CDC. We look forward to offering this again in the future.

Is late check out available?

Occasionally, if the property is not booked immediately after your stay, we may be able to offer additional nights or late check outs. Feel free to reach out directly for more information.

What are your property quiet hours?

We do strictly enforce quiet hours out of respect for our neighbors, which are from 10PM until 7AM, as this coincides with the noise ordinances put forth by the cities.

Do you offer propane at properties with grills?

All of our gas grill properties come with a propane tank that is checked during each clean to ensure there is gas in the tank. However, if the gas runs out during your stay, we ask that you please refill the tank and submit a receipt to us and we will happily reimburse the cost of the refill to your stay.

Can the pool be heated at my property?

We do not currently have the ability to heat any of the pools at any of our properties. However, if there is a spa or hot tub at the unit, it will be fully functional and available for use.

How and when will I get the property information?

When you book with us, we will ask for your email to send you our DACK app. The app will have all of the property information that you need for your stay. If there is any information that you would like to know that isn’t inside the app, please feel free to reach out to us.

What is your Noise Monitoring service? Does it record my conversations or what I am doing?

Our noise monitoring is provided by NoiseAware. The sensors both inside and outside of the home monitor the noise level of the property and give us a graphical value on the noise level during your stay. It does not record your conversations or what the sound is, only how loud the sound is.

When are service days at the property? Can I turn them away?

Service days are identified in the DACK app. Unfortunately, they do not have a set time that they come because it is dependent on their fluid schedules, but it is typically during the morning hours. We ask that you please do not turn them away as they keep the property in its best condition and require upkeep. Please plan accordingly for them showing up on their specified days. They will quickly do their job outside and vacate the property without bothering you. There will be no recurring services inside the property during your stay. Only external.

Do you have cable at the properties?

Our properties are not currently connected to cable or local channels. However, if you pay for any cable subscription at your home, usually that subscription comes with access to those channels' mobile applications. We have smart TVs in all of our homes that have access to those apps, but unfortunately, we do not provide cable channels.

I booked my stay through Airbnb, can I cancel directly with you and get my money back?

Please review the cancellation policy outlined on the listing on Airbnb. Airbnb is responsible for all processing of payments for each booking. Please submit your request to cancel per the cancellation policy and Airbnb should refund based on those guidelines. For all extenuating circumstance cancellation requests, we ask that you contact the Airbnb customer support line (+1-855-424-7262) and speak with a representative to discuss the refund on the booking.

I booked my stay through Airbnb, can I send my ID verification directly to you?

Airbnb processes all of the ID verifications for all booking requests received through its platform, which will be included in the service fees collected in the total reservation amount. You can find where to submit photos of personal identification documents that are required for verification directly to Airbnb on your profile page. However, additional verification will be required with our protection provider, Superhog, to ensure your trip is covered during your stay. (Please see Superhog FAQ)

Do I need to do anything after I book my reservation before your company will approve it?

Before approving your stay, we ask that you accept all of the house rules including no parties, no climbing on the roof, no pets, or smoking on property. If any of these house rules are found to be broken, fees will be assessed as outlined in the listing. Additionally, we require that all guests be verified through our protection partner, Superhog. (Please see Superhog FAQ)

Who is Guardhog/Superhog?

Guardhog/Superhog is our protection provider for you and the home during your stay. We pay for an extra layer of protection through them, at no additional cost to you, should any accidents happen. You should receive an email asking you to fill out the appropriate information for the Guardhog/Superhog verification to be added to our plan for the duration of your stay. This will be done during the booking process the first time you book with us. Once the verification is complete, you will also be protected for any future stay with Righteous Rentals without having to verify again.

Am I able to rent in Imperial Beach for less than 30 days?

Unfortunately, the town of Imperial Beach has recently enforced regulations that no longer allow us to rent this property for less than 30 days.

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